All cancellation and mission update requests should be submitted 24 hours prior to the scheduled flight date to avoid any cancellation fees. For requests that fall within 24 hours of flight, we will attempt to accommodate if possible, but do not guarantee cancellation or update. There is a $45 cancellation fee that will be charged for missions canceled within 24 hours of the scheduled flight time.
No refunds shall be granted by Biproxi after a mission has been completed with the pilot. Should the unfortunate case occur where your assets do not pass the quality standards, our team will work to reschedule the flight for the next weather permitting date, when appropriate. All reshoot requests should be submitted within two weeks of receiving your final assets for consideration.
While we strive to provided the best possible assets for each mission, there are some conditions outside our control that may not qualify for a reshoot: shadows, location activity, specific on-site shot direction/requests, haze, sun glare, and FAA imposed altitude restrictions.
Should the pilot be denied property access and is turned away from the site, there will be a $50 add-on cost for the pilot to return to the location for flight. Because of this, we'd ask that you ensure flight permission is granted prior to the mission scheduled date to help avoid this fee.
Feel free to reach out to our team at any time should you have a question about your assets! You can reach out directly to firstname.lastname@example.org.